A recent Accenture study found that more than half of consumers would stop doing business with a company if it doesn’t keep in touch with them by text message within the next two years. The ability to engage with customers with text messages has come a long way since the days of the brick-and-mortar record store, but it’s still an important aspect of the modern marketing strategy.
Businesses need to remember that customer engagement and retention are absolutely crucial to the growth of their business. Remember: if you want your customers to keep coming back, you need to do the same for them. In today’s fast-paced, ever-changing world, it is essential for businesses to provide customer support, events, and relevant information online.